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    Is it safe to purchase online in Room Privée?
    Safeguarding your information is one of our most important priorities, and therefore we work with PayPal for online payments which automatically encrypts all sensitive information sent between your computer and the PayPal servers. In technical terms, the information is protected by SSL with an encryption key length of 168 bits. That is the highest-level encryption commercially available and is the same encryption technology that banks, and other financial institutions use. Hence, we can confidently assure you that purchasing through Room Privée is 100% safe.

    I am a bit shy buying sex toys, is the package completely discreet?
    Yes absolutely! As your privacy is of the utmost importance to us, we use completely discreet packaging so you can shop with confidence. The packaging is totally plain in a regular brown box, so the only person getting excited about the delivery will be you.

    How long will it take for me to receive my order?
    In Room Privée we only work with the absolute fastest and most reliable shipping companies. Depending on where you are located, it can take 3-12 days for you to receive your order, and if you are located in remote areas if could take up to three weeks. It can also depend on the time you place your order, as on Saturdays and Sundays there is no deliveries of delivery-notes to transport companies, which means that if the order is placed during the weekend it will be processed on Monday morning.

    I am only few hours a day at home, is it possible to receive the package at a specific time during the day?
    Yes, of course. During the checkout process you can leave a comment for delivery during a specific time of the day which we will transmit to the transportation company. Furthermore, you can leave your phone number so that they can call you before the delivery to make sure you’re at home. If you’re not at home, then the transport companies leave annotations in your mailbox and will attempt to deliver the package repeatedly until securely delivered. They even call your phone number to agree on a delivery time to make sure the package gets delivered.

    Can I use credit card to pay, or my PayPal account?
    You can use credit card or your PayPal account to pay. Whichever suits you best. We have the safest and securest payment gateway available. When using credit card, simply enter the card number, the expiration date, and the security code on the back to make the purchase. Whether you wish to use your credit card, or your PayPal account, purchasing though Room Privée is 100% safe.

    Do you ship internationally?
    Of course! Even though our home market is Australia and New Zealand, we have clients all over the world. The shipping costs are updated when you checkout according your shipping address.

    Can I pay in my own currency?
    Yes absolutely. Even if we only list prices in AUD, NZD, USD, CAD, and EUR we accept all currencies. As you will be paying with either credit card or PayPal any currency will work.